Delivery and Shipping Policy

Thank you for choosing Ecodent  for your needs. Our commitment is to provide you with high-quality products and a seamless shopping experience. Please review our Delivery and Shipping Policy to understand how we handle the shipment of your orders.

Domestic Shipping:

  • We offer nationwide shipping within India.
  • Orders are typically processed within 1-2 business days (depending on the order quantity).
  • Standard shipping times range from 3-7 business days (depending on courier service provider).
  • Shipping fees are calculated based on the weight and destination of your order.

International Shipping:

  • We partner with DHL/ FedEx / UPS for our international shipments, ensuring reliable and efficient delivery.
  • Orders are processed within 1-2 business days (depending on the order quantity.
  • International shipping times vary but generally fall within the range of 5-14 business days (depending on courier service provider).
  • Customs duties and taxes may be applicable and are the responsibility of the recipient.

Turn Around Time (TAT):

  • The Turn Around Time (TAT) for order processing is within 4-5 weeks. This includes order verification, quality checks, and packaging.
  • The TAT does not include shipping time, which varies based on the shipping method selected.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • Use the provided tracking number to monitor the progress of your shipment.

Delayed Shipments:

  • While we strive to meet our TAT, unforeseen circumstances may cause delays. In such cases, we will promptly communicate any changes in the estimated delivery time.

Address Accuracy:

  • Ensure that your shipping address is accurate to avoid delays and additional charges.
  • Contact our customer support immediately if you notice an error in your shipping address.

Lost or Damaged Items:

  • In the rare event of lost or damaged items during shipping, please contact our customer support team within 7 days of receiving your order for assistance.

Contact Information:

  • For any inquiries or assistance, please contact our customer support team at enterprisesfp@gmail.com or +91 70117 45345.

Note: This policy is subject to change without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing Ecodent. We appreciate your business!